Terms

Last updated 13 August 2026

This is the agreement between Reward Regulars and your business. It is short on purpose.

What we provide

A digital loyalty card your customers open in a web browser, a staff screen for adding stamps and handing over rewards, and figures about how your card is being used. You are responsible for the offer you make and for honouring it.

The trial

Your first 14 days are free and we do not ask for card details to start. If you do nothing at the end of the trial, the account simply stops working. Nothing is charged automatically and there is no free plan after the trial.

Your account and your staff

Keep your password to yourself. Anyone with it can see your customer list and change your offer. Staff PINs and paired till devices are yours to manage, and you can switch either off at any time from your admin. If a device is lost, switch it off, because until you do it can still give out rewards.

Your customers’ information is yours, not ours

The customers who sign up to your card are your customers. We hold their details on your behalf and use them to run your card. We do not sell them, we do not market to them for ourselves, and we do not share them with other businesses using this service. How we handle them is set out in the privacy page.

In return, you agree to only contact your customers about your own business, only where they have agreed to it, and to follow the law that applies to you when doing so. In Australia, that includes the Spam Act 2003, which requires consent, accurate sender details and a working unsubscribe in every commercial message.

What you must not do

• Do not offer stamps, rewards or anything else of value in exchange for a review. Google and every other major review platform prohibit it, and the penalty falls on your business listing, not on us.
• Do not use the service to mislead your customers about what they are earning.
• Do not upload images you do not have the right to use.
• Do not attempt to reach another business’s data, or to break the service.

Stopping

You can stop using the service at any time. Ask us and we will delete your account and your customers’ details. We may suspend an account that is being used for something in the list above, or that is not paid for once paid plans begin.

What we do not promise

We do not promise the service will never be unavailable. It runs on a server like any other and things break. We take a backup of your data every night. If the service is down, your staff can still write on paper and add the stamps afterwards, and we would rather tell you that plainly than pretend otherwise.

We are not liable for indirect losses, such as profit you believe you would otherwise have made. Nothing here limits rights you have under the Australian Consumer Law that cannot be limited.

Changes

If we change these terms we will update this page and the date at the top, and tell you directly if the change materially affects you.

Law

These terms are governed by the law of New South Wales, Australia.

Reward Regulars, New South Wales, Australia. [email protected]